What is Workplace Mediation?
Workplace mediation involves a trained, independent mediator helping people at work resolve disputes. Unlike formal grievance procedures, mediation is:
Voluntary
Both parties must agree to participate
Confidential
Discussions cannot be used in legal proceedings
Informal
No legal representation or formal evidence
Future-focused
Concentrates on solutions, not blame
Quick
Usually resolved in one day
Cost-effective
Much cheaper than tribunals or staff turnover
Workplace mediation differs from family mediation in that it focuses on working relationships and is typically paid for by the employer.
When is Workplace Mediation Used?
Workplace mediation is effective for many types of disputes:
Colleague relationship breakdown
Personality clashes, communication breakdown, or damaged trust between team members
Bullying or harassment allegations
Where both parties want to resolve the issue without formal proceedings
Management style concerns
Disputes about how managers interact with their teams
Team conflicts
Wider team dysfunction affecting productivity and morale
Return to work issues
After long-term absence, disciplinary action, or previous conflict
Change management disputes
Resistance to organisational changes affecting working relationships
How Does Workplace Mediation Work?
Initial Contact
HR or a manager contacts a mediator to discuss the situation. The mediator assesses whether mediation is appropriate.
Individual Meetings
The mediator meets each party separately (usually 30-60 minutes each) to understand their perspective and concerns.
Joint Session
Both parties meet together with the mediator. Ground rules are set, each person shares their perspective, and discussions explore solutions.
Agreement
If agreement is reached, it's written down and signed by both parties. The agreement is confidential but can be shared with HR if agreed.
ACAS Mediation Services
ACAS (Advisory, Conciliation and Arbitration Service) is a government-funded body that provides workplace mediation and advice.
ACAS Services Include:
- Workplace mediation services
- Free helpline: 0300 123 1100
- Early conciliation (required before tribunal claims)
- Training for internal mediators
Workplace Mediation vs Grievance Procedure
| Aspect | Mediation | Grievance |
|---|---|---|
| Nature | Voluntary, informal | Formal process |
| Focus | Future solutions | Past events |
| Outcome | Mutual agreement | Management decision |
| Timeframe | Usually 1 day | Weeks to months |
| Confidentiality | Fully confidential | May be disclosed |
| Relationship impact | Often improves | Often damages |
Frequently Asked Questions
What is workplace mediation?
Workplace mediation is a confidential process where an independent mediator helps employees and/or managers resolve workplace disputes. It's voluntary, informal, and focuses on finding practical solutions rather than blame.
How does workplace mediation work?
The mediator meets each party separately first, then brings them together for a joint session. They help identify issues, explore solutions, and reach a written agreement. The process typically takes one day.
Is workplace mediation confidential?
Yes. Everything discussed in mediation is confidential and cannot be used in later legal proceedings. This allows people to speak openly without fear of consequences.
Can I refuse workplace mediation?
Yes, mediation is voluntary. However, refusing without good reason may be seen negatively if the dispute escalates to a tribunal. Courts expect parties to consider alternative dispute resolution.
How much does workplace mediation cost?
Workplace mediation typically costs £1,000-£3,000 per day. Most employers pay the full cost as it's much cheaper than the cost of formal grievances, tribunals, or losing valuable employees.
Need Help Understanding Your Options?
While MIAM.quest specialises in family mediation preparation, Miam can help you understand mediation processes generally.
Disclaimer
This information is provided for general guidance only. MIAM.quest specialises in family mediation preparation - for workplace mediation, please contact ACAS or a qualified workplace mediator. We do not provide mediation services.